FAQ

You just need to download the application on the appstores Android or Apple, then register for the application. This takes no more than 30 seconds. Once registered, you can communicate immediately.

When accessing your contacts, mFLASH requests your authorisation to synchronise your contacts. This synchronisation makes your calls easier and allows you to identify mFLASH contacts.

To communicate:

* If you have authorised the synchronisation of your contacts, just select the person you wish to call in your app’s contacts list. You can then call or send a message.

* If not, dial the number directly on your keypad.

Yes, you can call mobile and fixed numbers.

mFLASH transmits communications either directly via the classic mobile network or through an Internet connection.

Local access transmits them by a classic mobile (non-Internet) connection. The local access is particularly advantageous if you have a package that includes free calls to national landlines. If this is the case, you will not be billed by your mobile operator. 

The application uses the local access by default. This can be modified in the application's settings.

mFLASH transmits communications either directly via the classic mobile network or through an Internet connection.
 
With internet access mFlash communications are transmitted via your Internet connection. This connection may be based on your Data or WiFi package, depending on the connection available at the time of communication

WiFi access is very advantageous when you are travelling abroad. mFlash applies no surcharge when you communicate in Roaming from a Wifi connection. If the application is used in Roaming outside of access to WiFi, the communication may be billed by the mobile operator.

mFLASH transmits communications either directly via the classic mobile network or through an Internet connection.

The application uses the local access by default to ensure a better quality. The local access is particularly advantageous if you have a package that includes free calls to national landlines.

In case of roaming calls we advise you to use WiFi access to avoid any surcharge from your mobile operator.

You can define the Internet access used by default: WiFi or 3G-4G (Data).
To do this, go into the menu "Settings" of your application / Selection 3G-4G / WiFi.
The use of Internet mobile (Data) is billed by your mobile operator. Access to WiFi is free of charge, thus it is strongly recommended when travelling outside of Switzerland, as it avoids Roaming costs.

The information is available in application's settings.

On Android, the call notification appear on your screen by default.
On iOS, it is necessary to go to the Settings of the telephone / Notification Center / select mFLASH at the bottom of the page in the "Include" section.
All the parameters must be activated: " Badge App Icon ", "Sounds", " Alerts/Show in Notification Center " and " Show on Lock Screen ".

First of all, check that you still have credit if you wish to make a paying communication.
Next, we suggest that you check that the number is correct and then try again to make the connection. If the problem persists, don’t hesitate to inform the mFLASH Customer Service by means of the contact form directly available from the application or from mflash.com. Select the subject "call".

A local call only works with a telephone whose SIM card corresponds to an mFLASH account number.

Check also that you still have credit.

Next, we suggest that you check that the number is correct and then try again to make the connection.

 If the problem persists, don’t hesitate to inform the mFLASH Customer Service by means of the contact form directly available from the application or from mflash.com. Select the subject "Call".

The local access offers you the best sound quality. This access is particularly advantageous if you have a package that includes free calls to national landlines.

If the problem persists, don’t hesitate to inform the mFLASH Customer Service by means of the contact form directly available from the application or from your my.mflash.com. account. Select the subject Calls.



You can use mFlash in a perfectly normal way when abroad. mFlash does not apply a surcharge in Roaming when you are connected to a WiFi terminal. If the application is used in Roaming outside of WiFi access, you may be billed by your mobile operator. We advise you to adjust your app to WiFi Internet access preference. To do this, go to Settings / Selection 3G - WiFi and then select WiFi.

From local access, the quality of your communications is optimal.

In Internet access, the quality indicator in the upper part of the app indicates the quality level of your communications. 
If this indicator is red, your connection is indeed of poor quality; we would then advise you to use local access or to look for a better quality Internet connection.

In local access you receive both calls if your SIM card accepts this function.
If you are in Internet access, a double call is possible. The mFlash call in progress is automatically put on hold when you receive a call on your smartphone.

It is not possible to make calls to 0900 numbers.
Emergency calls are assured by the mobile phone operator and not by mFLASH.

It is possible to make calls to 0800 and 0840 numbers.

In order to make calls in the local access, you need to subscribe to a call package from your mobile operator. Without any package of that kind, no call via the mFLASH local access can be made.

When making calls via Internet access check that you have an Internet package. Without this it is not possible to make mFLASH calls in Internet access.

If you are in Roaming, please note that in certain countries VoIP services (Voice over Internet Protocol) are not accepted. Check that the country in which you are in Roaming accepts this type of service.

If, after these checks, you find that calls from the local number or internet access are still not possible, don’t hesitate to inform mFLASH Customer Service by means of the contact form directly available from the application or from your mflash.com. Select the subject "Call".

It is necessary to make sure that the microphone of your phone is active.
On Android phones, the microphone is active by default.
On iPhones, however, it is necessary to go to the phone "Settings" / select mFLASH at the bottom of the page / then click on "Privacy". The Microphone has to be actived there.

It is completely normal on certain ANDROID telephones. This waiting time corresponds to the duration for establishment of the call. It can be more or less short according to the type of telephone.

Contact

A question? A comment? Don't hesitate to contact the mFLASH customer service available in French, German, Italian, English, Spanish and Portuguese. We will answer you within 24 hours.